Platform

The Platform Behind Your Conversations

One platform with an AI-native sequence builder, smart targeting, and a shared inbox. Everything you need to power two-way communication at scale.

See how it works

Build sequences that are meaningful to your customers

Design and build multi-step sequences that react to real customer behaviour across WhatsApp and SMS, with your built-in AI agent guiding every step.

AI Studio: describe your sequence's goal by text or by voice, AI writes every message end-to-end
Automation triggers: send the right message at the right moment based on real customer events
Playbook library: ready-made sequences for common use cases, ready to launch in minutes
Visual builder: design your sequence flow with YES/NO conditional branching and delay steps
A/B testing: Champion/Challenger testing across multi-step WhatsApp and SMS sequences
AI Studio — Sequence Builder
Welcome message
WhatsApp · Step 1
Wait 2 days
Delay step
Replied to Step 1?
YES / NO branch
Follow-up nudge
SMS · Step 3 (NO branch)
Conversion offer
WhatsApp · Step 4

Send at scale without compromising on reliability

Leverage our optimised, end-to-end infrastructure for WhatsApp and SMS, purpose-built for large-scale communication.

Official Meta WhatsApp Business API and our proprietary SMS gateway with global coverage
Smart duochannel fallback: switch seamlessly between WhatsApp and SMS based on reachability
One-off campaigns and always-on automations with flexible scheduling
Compliance-first engine with built-in Meta template approval workflow and SMS regulation
In-depth analytics per sequence: delivery, open rate, reply rate and conversion
Campaigns
Spring Re-engagement
WhatsApp · 4,200 contacts
Live
Abandoned Cart — SMS Fallback
SMS · 1,840 contacts
Scheduled
VIP Loyalty Offer
WhatsApp + SMS · 620 contacts
Draft
Estimated send cost
$42.60

Know your audience and reach them where they are

A full CRM purpose-built for conversational marketing with dynamic segmentation, opt-out management, and per-sequence analytics.

Full CRM with separate WhatsApp and SMS opt-in tracking per contact
Contacts import and export, manual add and custom properties per contact
Dynamic segments: filter by channel, tags, properties and engagement
Opt-out management with full audit log export for compliance
Individual link tracking: see which contacts are clicking on your links, not just aggregate stats
Segment Builder
Channelis WhatsApp opted-in
Tagincludes VIP Customer
Engagementreplied within 30 days
Propertycountry is United Kingdom
2,841
contacts match this segment

Make sure every message gets replied to, on time

Empower your agents with a shared team inbox where customer replies land as conversation threads, with session awareness, a smart assignment system and reply templates

Shared team inbox for all inbound replies with a unified view per customer across WhatsApp and SMS, available on desktop and mobile
WhatsApp 24-hour session window with a live timer so agents never miss the window
Dedicated admin panel with intelligent conversation assignment engine
Customer replies feed back into your sequence logic via conditions
Inbox analytics: see how fast your team replies and how conversations get resolved, per agent
Shared Inbox
Sarah M.2 min ago
Hi, I'd like to know more about the offer you sent...
→ Agent: James SLA: 2h left WA session open
Tom R.18 min ago
Can I change my delivery address?
→ Unassigned SLA: 44 min left
WhatsApp session window — Sarah M.
21h 34m remaining

Set up, scale and stay in control

Everything you need to get up and running fast, stay organised as you grow, and connect Conversonal to the tools you already use.

Multi-workspace: manage multiple brand clients or teams from one login
Role-based access: five distinct roles so everyone sees only what they need
Brand profile and tone of voice settings configurable per workspace
White glove integration support: our team handles the connection to your existing stack
Deployment support from our team: live in days, not months
Workspaces
AC
Acme Corp
4 members · 3 active sequences
Active
NV
Nova Retail
7 members · 5 active sequences
Active
BL
Bloom Beauty
2 members · 1 active sequence
Setup

Ready to see it in action?

Get early access and be among the first to run conversational marketing at scale.

Limited spots available · No platform fees during beta