Ensure your messages always get delivered.
A multi-channel OTP engine with automated fallback, purpose-built for industries where a missed message means a locked-out customer or a failed transaction.
If the OTP doesn't land, the customer gets no signal. They just can't log in, and your support line takes the call instead. Conversonal solves that.
Two-way when it matters: for flagged transactions, the customer can reply directly in the thread to confirm or deny it, turning a one-way alert into a real conversation.
Multi-channel OTP engine
One integration covering every channel, currently WhatsApp and SMS, with more on the roadmap.
Configurable automated fallback
Set the delay and the conditions (delivery, read status, or both) before it drops to the next channel.
Compliance-first architecture
Messages are generated inside your own secured perimeter and pushed out one-way, with Meta's template approval workflow built in.
International & roaming coverage
Add WhatsApp specifically for customers abroad, where SMS delivery is slow and expensive, without touching your existing domestic setup.
Two-way transaction confirmation
Let customers reply "yes" or "no" to a suspicious transaction alert directly, instead of calling in.
Full delivery audit trail
Every attempt, fallback, and delivery outcome logged for compliance and dispute resolution.