No conversation left on read.
Every reply, from every channel, in one shared inbox, with an AI chatbot to handle routine questions and routing so nothing waits longer than a customer is willing to.
Replies scattered across channels and inboxes get missed. Conversonal solves that.
Nothing waits by default: every conversation carries a session timer, so customers never have to wait idle for a reply.
Unified shared inbox
Every inbound reply across every channel lands as one conversation thread per customer.
Session window awareness
A live timer on WhatsApp's 24-hour session window, so agents never miss the window to reply for free.
Smart assignment & routing
Route conversations to the right team or agent automatically, with a prioritization engine built in.
An AI agent on standby
Handle common questions automatically, and hand off to a human the moment a conversation needs one.
Dedicated space for agents
Agents get their own app on desktop and mobile, built specifically for handling conversations.
Inbox analytics
Response time and resolution rate, per agent and per team.
AI chatbot
Answers inbound questions around the clock, personalizes replies with customer history, and hands over to your team when needed.